Snake's Privacy Policy — Your data is safe with us

Snake (snake.wine) is a trusted online Sports Betting platform serving bettors across Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy explains how Snake collects your personal information, how it is stored, and the purposes for which it is used.

This privacy policy applies to all Snake services — including the mobile site, web platform, and all associated services. When you open an account, place bets, make deposits or withdrawals, or contact support, we process certain information about you.

Read alongside our Terms & Conditions and Responsible Gaming policy to get a complete picture of Snake's terms and guidelines.

Snake only collects information that is necessary to provide you with the best experience. We never ask for excessive or irrelevant data. The types of information we collect are outlined below:

Information You Provide Directly

• Identity Information: Full name, date of birth, National ID number.
• Contact Details: Mobile number, email address.
• Financial Information: bKash/Nagad/Rocket number, transaction history.
• Security Information: Password (stored in encrypted form), security question answers.

Automatically Collected Information

• Device Information: IP address, browser type, operating system.
• Usage Data: Login timestamps, betting history, and page visit patterns.
• Location Information: Approximate geographic location (IP-based).

Snake uses your data only for specific, legitimate purposes — never for anything unrelated. The key purposes are outlined below:

• Account Management: Registration, login, password recovery, and account verification.
• Financial Transactions: Processing deposits and withdrawals, and maintaining transaction history.
• Customer Support: Resolving your issues and reviewing complaints.
• Security & Fraud Prevention: Detecting and preventing suspicious activity.
• Responsible Gaming: Monitoring for unusual betting behaviour and providing support where needed.
• Legal Obligations: Meeting regulatory requirements and maintaining necessary records.
• Platform Improvement: Analyzing usage patterns to improve our services.
• Promotional Communications: Keeping you informed about bonuses and offers, with your consent.

Snake does not generally share your personal data with third parties. Limited sharing may occur only in the specific circumstances outlined below:

Payment Processors

Necessary data is shared with payment service providers such as bKash, Nagad, and Rocket to process your financial transactions. These third parties follow their own privacy policies and are bound by agreements with us.

Legal Authorities

Snake is required to disclose information in response to court orders, lawful requests from law enforcement, or regulatory authority requirements. In all such cases, we share only the minimum information necessary.

Technology Service Providers

Limited and necessary data may be shared with trusted technology partners for server hosting, cybersecurity, and analytics services. These partners are contractually bound to keep your data confidential.

Snake uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

Cookie Type

• Essential Cookies: Essential for maintaining login sessions and platform security. The platform cannot function without these.
• Functional Cookies: Used to remember your language preferences and personalized settings.
• Analytical Cookies: Used to understand how users interact with Snake. This data is aggregated and anonymised.
• Security Cookies: Used to prevent fraud and defend against cyber attacks.

Cookie Controls

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may limit certain features of the Snake platform.

Snake only retains your data for as long as necessary. How long we keep it depends on the type of information and applicable legal requirements.

In cases of legal obligation, certain data may be retained beyond the standard period. Once the retention period expires, data is securely deleted.

Snake believes you should have full control over your personal data. Your privacy rights are detailed below:

• Right to Access Your Data: You may request access to the information Snake holds about you at any time.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted — however, data required to fulfil legal obligations is excluded from this right.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request your personal data in a structured, machine-readable digital format.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.

Snake follows industry-leading technical and administrative measures to protect your data. Our security framework consists of the following layers:

• SSL/TLS Encryption: Every communication between your browser and Snake's servers is secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-factor authentication (2FA): OTP verification is required for account login and large withdrawals.
• Firewall & DDoS Protection: snake's servers are protected around the clock by firewalls and intrusion prevention systems.
• Regular Security Audits: A third-party expert team regularly audits our systems to identify and address vulnerabilities.
• Staff Training: All Snake staff receive regular training on data protection practices.

Snake strictly enforces an 18+ policy. No data is collected from minors, and they are not permitted to use Snake's services.

• Age verification is mandatory at the point of registration.
• A copy of your National ID or birth registration certificate may be requested in cases of suspected irregularities.
• If a user is found to be a minor, their account will be immediately closed and their data deleted.
• Parents can report suspicious activity by Help Center get in touch.

Snake reserves the right to update this Privacy Policy as needed. Any changes will be communicated through the following methods:

• The "Last Updated" date at the top of this page will reflect any changes.
• For significant changes, you will be notified in advance by email or SMS.
• Continued use of snake after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, complaints, or requests regarding this privacy policy, Snake's privacy team is always here to help. We typically respond within 48 hours.